Shipping & Returns

 

Shipping Information

Orders will be dispatched within 2 working days, and are sent out with Royal Mail 1st Class as standard. If you require your order sooner please get in touch with us before ordering.

Postage & packaging costs

Small parcel (1-6 ribbons): £2.60

Large parcel (7 or more ribbons): £5

We can also use Royal Mail Special Delivery service if you are in a rush, there is an option for this at checkout. Orders must be received by 1pm for dispatch the following day:

Small parcel (1-6 ribbons): £8.10

Large parcel (7 or more ribbons): £8.90

 

Easy Returns & Exchanges

Orders may be returned within 14days of receipt, if unused, uncut and in original condition. Please email us in advance to get the return address: hello@heirloomsilk.com . Return shipping costs are the customer's responsibility unless the item is faulty, please obtain proof of posting. If there is a problem with your order you must inform us within 48hrs of receipt with images of the fault.