Shipping & Returns
Shipping Information
Orders will be dispatched within 2 working days from receiving your order.
Postage & packaging costs
UK
Small parcel (1-16 ribbons - please note some bulkier items such as velvet ribbons and sample cards may take the shipping up to the large parcel size)
> Royal Mail Tracked 48 - 2-3 day aim (not guaranteed) - £2.80
> Royal Mail Tracked 24 - 1 day aim (NOT guaranteed) - £3.40
> Royal Mail Special delivery (next working day by 1pm) - £7*
Large parcel (17 or more ribbons, or bulkier items)
> Royal Mail Tracked 48 - 2-3 day aim (not guaranteed) - £3.45
> Royal Mail Tracked 24 - 1 day aim (NOT guaranteed) - £4.55
> Royal Mail Special delivery (next working day by 1pm) - £8*
*Special delivery orders must be received by 1pm for dispatch the next working day
International orders - please note you may be charged taxes and import fees in your country.
Europe:
Royal Mail International Tracked - Small parcel - £8.65
Royal Mail International Tracked - Large parcel - £8.90
Rest of World:
Royal Mail International Tracked - Small parcel - £9.65
Royal Mail International Tracked - Large parcel - £11.70
Royal Mail STRIKE DATES
Further strikes during 2023 are expected but dates have not been announced yet.
Easy Returns & Exchanges
Orders may be returned within 14days of receipt, if unused, uncut and in original condition. Please email us in advance to get the return address: hello@heirloomsilk.com . Return shipping costs are the customer's responsibility unless the item is faulty, please obtain proof of posting. If there is a problem with your order you must inform us within 48hrs of receipt with images of the fault.