Shipping & Returns

Shipping Information

Orders will be dispatched within 2 working days from receiving your order.

PLEASE NOTE WE ONLY SHIP WITHIN THE UK

Postage & packaging costs

UK

Small parcel (1-16 ribbons - please note some bulkier items such as velvet ribbons and sample cards may take the shipping up to the large parcel size)

> Royal Mail Tracked 48 - 2-3 day aim (not guaranteed) - £2.90

> Royal Mail Tracked 24 - 1 day aim (NOT guaranteed) - £3.70

> Royal Mail Special delivery (next working day by 1pm) - £8.55*

Large parcel (17 or more ribbons, or bulkier items)

> Royal Mail Tracked 48 - 2-3 day aim (not guaranteed) - £3.60

> Royal Mail Tracked 24 - 1 day aim (NOT guaranteed) - £4.55

> Royal Mail Special delivery (next working day by 1pm) - £8.55*

*Special delivery orders must be received by 1pm for dispatch the next working day

Easy Returns & Exchanges

Orders may be returned within 14days of receipt, if unused, uncut and in original condition. Please email us in advance to get the return address: hello@heirloomsilk.com . Return shipping costs are the customer's responsibility unless the item is faulty, please obtain proof of posting. If there is a problem with your order you must inform us within 48hrs of receipt with images of the fault.